Fibre backhaul outage between DC06 and DC03

Incident Report for Juice Broadband

Resolved

This incident has been resolved.
Posted Sep 29, 2026 - 21:53 BST

Monitoring

The power and circuit has been restored and we are monitoring.
Posted Sep 29, 2026 - 15:25 BST

Update

This incident has been caused by a power blackout at Winton telephone exchange which is causing a widespread outage.
Attempts to restore power are in progress; the estimated restore time is 3pm this afternoon.
Posted Sep 29, 2026 - 13:50 BST

Identified

A ticket has been raised with the provider of the fibre route and the fault is under investigation. It is unlikely to be related to the Bournemouth fault.
Posted Sep 29, 2026 - 12:12 BST

Investigating

We are currently investigating a loss of connectivity via our fibre bearer between DC06 and THN. Traffic has rerouted to other routes, however there would have been a blip while the network converged. Apologies if you were impacted.
Posted Sep 29, 2026 - 11:50 BST
This incident affected: Core IP Network.