Juice Broadband Status

All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational

Fibre Ethernet Broadband Operational

xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) Operational

FTTH & FTTP Business Operational

Core IP Network Operational

General Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

St Catherines Hill - Site issue

Resolved - This incident has been resolved. The service has been restored using a temporary solution, and further planned works will be scheduled to restore the site to the original configuration.
Jun 10, 21:08 BST

Monitoring - All customers are reconnected, and we are monitoring. If you are without service please contact support on 01202332331.
Jun 10, 13:54 BST

Update - Restoration work is in progress with some customers reconnected. Thanks for your patience while we work on fully reconnecting all customers.
Jun 10, 12:07 BST

Update - Work is ongoing to remove the damaged equipment and bring online a temporary solution to restore service. We have no estimates as to when service will be restored. Apologies for the down time and inconvenience.
Jun 10, 10:25 BST

Update - Engineer has attended and discovered there has been a break in and fire overnight, which is now out and no one has been hurt.
Fire crews have assessed and declared the site to be safe however there is a lot of damage to our equipment.

We are now working on gathering replacement equipment and working on a plan to restore service.
Jun 10, 07:25 BST

Update - Engineers are being despatched to site
Jun 10, 04:27 BST

Identified - We are investigating alarms from telemetry indicating that site St Catherines Hill has disconnected from the network. This will affect customers causing loss of service in the area surrounding this site including Matchams, Christchurch, Burton, Sopley, Littledown.
This is under investigation, we apologise if you are impacted.
Jun 10, 01:49 BST

Bournemouth FWA planned works - affecting Bournemouth, Bournemouth Airport, surrounding area

Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 BST

Scheduled - We will be replacing a hardware component which is indicating a predicted failure. This will mean an interruption of around 10-15mins to FWA/FTTM customers connected directly to ALB / Bournemouth 2, affecting Bournemouth, Bournemouth Airport and surrounding areas during the works window.
We apologise for any inconvenience.
May 30, 13:56 BST

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.