Juice Broadband Status

All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational

Fibre Ethernet Broadband Operational

xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) Operational

FTTH & FTTP Business Operational

Core IP Network Operational

General Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Access Network LNS Maintenance - DC03 Telehouse Dec 3, 2024 21:00 - Dec 4, 2024 00:00 GMT

During this window we'll be performing security updates and maintenance to customer termination nodes in DC03 Telehouse. No impact is expected however we are carrying the work out during this maintenance window as a precaution and to ensure network stability.
Posted on Nov 27, 2024 - 09:37 GMT

CityFibre Bournemouth Network Upgrades Jan 9, 2025 00:00-06:00 GMT

CityFibre will be updating network infrastructure during this window. Select CityFibre Bournemouth connected customers impacted only.

CityFibre - "This is service affecting work; we expect services to remain available for the duration of the maintenance window except for a 5–10-minute window as upgraded cards are rebooted.

If you do experience any issues after the maintenance window, please ensure you reboot your devices."

Please do not press the router reset button.
Posted on Nov 27, 2024 - 12:20 GMT

Past Incidents

Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Purbecks Church Knowle and Kingston Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 23:41 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 GMT

Scheduled - We will be undertaking maintenance on the Purbecks repeaters affecting Church Knowle, Kingston and surrounding areas to upgrade the network. This will require some interruption to service during the works window for up to an hour. We apologise if you are impacted by these works.

Once the works window is complete if you have no internet access, please power off, and then power on your router. Please do not press the 'reset' button.
Nov 26, 08:55 GMT

Nov 27, 2024

Access Network LNS Maintenance - DC04

Completed - The scheduled maintenance has been completed.
Nov 27, 01:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:00 GMT

Scheduled - During this window we'll be performing security updates and maintenance to customer termination nodes in DC04 Redcentric. No impact is expected however we are carrying the work out during this maintenance window as a precaution and to ensure network stability.
Nov 20, 15:16 GMT

Nov 26, 2024

DC06 Blackout and generator test

Completed - The scheduled maintenance has been completed.
Nov 26, 12:43 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 GMT

Scheduled - DC06 Datacenter will undergo a full load generator test on the below date.
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on the generators and would be returned to mains service at the earliest opportunity.
Nov 19, 21:08 GMT

Nov 25, 2024

Kimmeridge Fixed Wireless Network - Power Incident

Resolved - Power has been restored, and no loss of service occured.
Nov 25, 07:37 GMT

Investigating - Utility power was lost to the Kimmeridge tower earlier this afternoon. This location is currently running on backup power. SSE are aware of the issue and have an engineer en route. Services in Kimmeridge and the surrounding areas should be considered at risk of interruption.

If you are impacted by this issue please do not reboot your router or press the reset button.

We apologise if you are impacted by this issue
Nov 24, 19:05 GMT

Nov 24, 2024

Nov 23, 2024

No incidents reported.

Nov 22, 2024

CityFibre Bournemouth Network Upgrades

Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 GMT

Scheduled - CityFibre will be updating network infrastructure during this window. Select CityFibre Bournemouth connected customers impacted only.

CityFibre - "This is service affecting work; we expect services to remain available for the duration of the maintenance window except for a 5–10-minute window as upgraded cards are rebooted."
Nov 6, 10:13 GMT

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.