Juice Broadband Status

All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational

Fibre Ethernet Broadband Operational

xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) Operational

Core IP Network Operational

General Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

DNS server change

Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 GMT

Scheduled - In around 3 weeks we will be retiring the DNS resolver known as 195.110.184.35. Its replacement 185.180.184.35 is already online.
If your router is using the default option to 'learn DNS from provider' or 'use ISP DNS', 'use peer DNS' etc then no change is required. If you have manually set your DNS for some reason, we recommend that you check which DNS server you are using, and replace the old IP with the new one ASAP.

This maintenance window is to update the core routers with the new address, which should cause no impact, some PPP sessions may drop, but then immediately reconnect. We apologise if you are impacted by this.
Feb 23, 20:52 GMT

Feb 25, 2021

Feb 24, 2021

No incidents reported.

Feb 23, 2021

Connectivity issue

Resolved - This issue was caused by a routine BAU config change which the router did not accept as expected. This caused the router to partially reload and some traffic was dropped while the network converged. We apologise it you were impacted we will be reviewing the process to ensure this does not happen again.
Feb 23, 20:45 GMT

Monitoring - The router has now fully recovered and processing traffic normally. We are investigating the cause of the problem, but do not anticipate a recurrence. Apologies if you were impacted by this issue.
Feb 23, 12:25 GMT

Identified - An issue has been identified with a core router in London, this is being investigated.
Feb 23, 12:04 GMT

Investigating - We are investigating reports that some websites are not reachable. This is also affecting outbound calls, updates to follow.
Feb 23, 11:56 GMT

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

Core network resilience testing

Completed - The scheduled maintenance has been completed.
Feb 19, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 GMT

Scheduled - During this maintenance window we will be performing various resilience checks on our core IP network. It is anticipated that traffic will re-route automatically during these works however the network should be considered "At Risk" and there may be some short periods of instability during this maintenance window

Apologies if you are affected by these necessary works.
Feb 11, 15:14 GMT

Feb 18, 2021

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.