Loss of resilience - link down between DC03 <> DC04 (THN <> CLL)

Incident Report for Juice Broadband

Resolved

Our supplier located the damage earlier today, but it could only be accessed out of hours. They've now been able to perform the repair, and the failed link is back up again, this incident is resolved.
Posted Feb 07, 2026 - 10:45 GMT

Identified

We have a link down between DC03 <> DC04, the supplier is aware and repairs under way. This is not causing any operational issues, as there is a backup path however there is a reduction in resilience while this link is out of service.
Posted Feb 06, 2026 - 09:14 GMT
This incident affected: Core IP Network.