Service has been stable since 5pm when the new equipment was confirmed online and all customers reconnected.
Posted Sep 04, 2026 - 19:23 BST
Update
We are still seeing issues with this site and working on a fix. Apologies if you are affected.
Posted Sep 04, 2026 - 15:49 BST
Update
Parts have been replaced and service restored. We are monitoring.
Posted Sep 04, 2026 - 14:43 BST
Identified
Unfortunately the issue has re-occurred, an engineer is being despatched to replace the affected parts.
Posted Sep 04, 2026 - 13:51 BST
Monitoring
A faulty switch has been identified, service is now restored and we are monitoring. Apologies if you were affected this outage.
Posted Sep 04, 2026 - 13:06 BST
Update
engineer despatched to site
Posted Sep 04, 2026 - 12:39 BST
Investigating
We are aware of an issue with service affecting Branksome Business Park, including Coy Pond and surrounding areas. This is under investigation, updates to follow.