Update - The fibre repair team are on site and assessing the damage. We don't have an ETA as yet, but looks likely to be tomorrow earliest.
Sep 28, 2026 - 16:35 BST
Sep 28, 2026 - 16:35 BST
Update - We have rerouted services where possible, and continue to work ensuring services are stable. The fibre repair team are enroute to where the break is suspected. ETA is this afternoon. Further updates to follow.
Sep 28, 2026 - 12:12 BST
Sep 28, 2026 - 12:12 BST
Identified - One of our main fibre connections has been cut causing service disruption to Bournemouth and surrounding areas. We are waiting for updates from the carrier repair team, and in the meantime attempting to reroute services. Apologies if you are affected.
Updates to follow.
Sep 28, 2026 - 11:09 BST
Updates to follow.
Sep 28, 2026 - 11:09 BST
About This Site
Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com
Microwave Broadband
Partial Outage
Fibre Ethernet Broadband
Operational
xDSL Broadband (ADSL, FTTP, EoFTTC, SoGEA)
Operational
FTTH & FTTP Business
Partial Outage
Core IP Network
Operational
General
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DC06 Blackout and generator test Sep 29, 2026 10:00-14:00 BST
DC06 Datacenter will undergo a full load generator test on the below date.
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on generator power and would be returned to mains service at the earliest opportunity.
Posted on Sep 23, 2026 - 08:32 BST
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on generator power and would be returned to mains service at the earliest opportunity.
Posted on Sep 23, 2026 - 08:32 BST