All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband ? Operational
Fibre Ethernet Broadband ? Operational
xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) ? Operational
FTTH & FTTP Business ? Operational
Core IP Network ? Operational
General ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 GMT
Scheduled - DC06 Datacenter will undergo a full load generator test on the below date.
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on the generators and would be returned to mains service at the earliest opportunity.

Mar 22, 09:12 GMT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - This incident has been resolved.
Mar 22, 07:31 GMT
Monitoring - We are seeing service restored and are now monitoring.
Mar 21, 16:05 GMT
Update - Our fibre provider has identified a fibre break and have dispatched engineers to investigate further.
Mar 21, 10:49 GMT
Identified - We have detected an issue with a link between DC02 and DC04 which is out of service, reducing our redundancy. The fault has been raised with the fibre provider. Traffic has rerouted via our other routes and except for unprotected services using this route service is unaffected.
Mar 21, 07:30 GMT
Mar 21, 2025
Completed - The scheduled maintenance has been completed.
Mar 21, 07:27 GMT
Scheduled - The Riello UPS's powering A & B Feeds to racks at DC06 in Poole are scheduled to be inspected and serviced on the 17th March by specialist UPS contractors.

The UPS's will be worked on in turn, with 1 UPS being fully online and protected while the other is worked on. It may be required to bypass the UPS being worked on and the affected feed to be running from the mains , with the associated loss of UPS resilience. If this is required and in the event of a power cut the other feed will still be backed by generator but will lose power during the transition.

As all racks are dual fed with 'A' and 'B' feeds no disruption is anticipated.

Mar 11, 10:12 GMT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.