Juice Broadband Status

All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational

Fibre Ethernet Broadband Operational

xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) Operational

FTTH & FTTP Business Operational

Core IP Network Operational

General Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

DC06 Blackout and generator test

Completed - The scheduled maintenance has been completed.
Mar 27, 14:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 GMT

Scheduled - DC06 Datacenter will undergo a full load generator test on the below date.
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on the generators and would be returned to mains service at the earliest opportunity.
Mar 22, 09:12 GMT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

DC02 to DC04 Link Down

Resolved - This incident has been resolved.
Mar 22, 07:31 GMT

Monitoring - We are seeing service restored and are now monitoring.
Mar 21, 16:05 GMT

Update - Our fibre provider has identified a fibre break and have dispatched engineers to investigate further.
Mar 21, 10:49 GMT

Identified - We have detected an issue with a link between DC02 and DC04 which is out of service, reducing our redundancy. The fault has been raised with the fibre provider. Traffic has rerouted via our other routes and except for unprotected services using this route service is unaffected.
Mar 21, 07:30 GMT

Mar 21, 2025

DC06 UPS Maintenance (rescheduled)

Completed - The scheduled maintenance has been completed.
Mar 21, 07:27 GMT

Scheduled - The Riello UPS's powering A & B Feeds to racks at DC06 in Poole are scheduled to be inspected and serviced on the 17th March by specialist UPS contractors.

The UPS's will be worked on in turn, with 1 UPS being fully online and protected while the other is worked on. It may be required to bypass the UPS being worked on and the affected feed to be running from the mains , with the associated loss of UPS resilience. If this is required and in the event of a power cut the other feed will still be backed by generator but will lose power during the transition.

As all racks are dual fed with 'A' and 'B' feeds no disruption is anticipated.
Mar 11, 10:12 GMT

Mar 20, 2025

No incidents reported.