Update - We have been advised that power should be restored today once the affected device has been worked on. We will advise once we see power return. In the meantime the secondary link continues to carry traffic as normal.
Sep 18, 2025 - 09:58 BST
Sep 18, 2025 - 09:58 BST
Update - Battery backup has now been exhausted on the primary link, and traffic has migrated per design to the secondary backup link. Customers will see slower than usual performance during peak periods. Apologies if you are affected. We are working with the landlord to restore power ASAP.
Sep 13, 2025 - 16:03 BST
Sep 13, 2025 - 16:03 BST
Update - A fix has been implemented for the issues with the backup link. The power issue is ongoing. We will continue to monitor and pursue getting power restored ASAP.
Sep 12, 2025 - 18:07 BST
Sep 12, 2025 - 18:07 BST
Identified - During an electrical storm this morning power was lost at 9am to the primary link equipment into Kimmeridge. This site is running on battery backup and has approx 12-18 hours remaining. The landlord has today advised the power issue has been fixed and so we will despatch an engineer tomorrow (Friday) to investigate why we still see loss of power.
In addition at 8.30am today the secondary link into the area was damaged by wind gust, and we are seeking to get this repaired ASAP, by tomorrow (Friday) PM weather permitting. If power cannot be restored and the backup link cannot be repaired then there is a risk of a loss of service for Kimmeridge, Church Knowle and surrounding areas. Further updates will be posted here.
Sep 11, 2025 - 18:36 BST
In addition at 8.30am today the secondary link into the area was damaged by wind gust, and we are seeking to get this repaired ASAP, by tomorrow (Friday) PM weather permitting. If power cannot be restored and the backup link cannot be repaired then there is a risk of a loss of service for Kimmeridge, Church Knowle and surrounding areas. Further updates will be posted here.
Sep 11, 2025 - 18:36 BST
About This Site
Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com
Microwave Broadband
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Operational
Fibre Ethernet Broadband
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Operational
xDSL Broadband (ADSL, FTTC, EoFTTC, GEA)
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Operational
FTTH & FTTP Business
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Operational
Core IP Network
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Operational
General
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance