All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational
Fibre Ethernet Broadband Operational
xDSL Broadband (ADSL, FTTP, EoFTTC, SoGEA) Operational
FTTH & FTTP Business Operational
Core IP Network Operational
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

Fibre cut Bournemouth
Resolved - This incident has been resolved, apologies if you were affected by the fault.
Sep 29, 21:54 BST
Monitoring - All services are restored and we are now monitoring.
Sep 29, 19:03 BST
Update - We are continuing to work on a fix for this issue.
Sep 29, 18:33 BST
Update - We're beginning the process of moving traffic back onto the repaired fibre. Once complete we will monitor to ensure it remains stable.
Sep 29, 17:16 BST
Update - Latest update is that a new length of cable is being run in to replace the damaged section. Once complete the ends will be spliced to restore service. Estimated restoration time is this afternoon, early evening.
Sep 29, 13:48 BST
Update - We have been advised that repairs have commenced with an estimated fix time of PM today. We will advise on progress as and when we get it.
Sep 29, 10:44 BST
Update - We are chasing the carrier for updates and will share progress and ETA as and when we get it.
In the meantime all services are operational however speeds may be affected while operating on our backup connectivity.
Apologies if you are affected by this outage.
Sep 29, 08:49 BST
Update - The fibre repair team are on site and assessing the damage. We don't have an ETA as yet, but looks likely to be tomorrow earliest.
Sep 28, 16:35 BST
Update - We have rerouted services where possible, and continue to work ensuring services are stable. The fibre repair team are enroute to where the break is suspected. ETA is this afternoon. Further updates to follow.
Sep 28, 12:12 BST
Identified - One of our main fibre connections has been cut causing service disruption to Bournemouth and surrounding areas. We are waiting for updates from the carrier repair team, and in the meantime attempting to reroute services. Apologies if you are affected.
Updates to follow.
Sep 28, 11:09 BST
Fibre backhaul outage between DC06 and DC03
Resolved - This incident has been resolved.
Sep 29, 21:53 BST
Monitoring - The power and circuit has been restored and we are monitoring.
Sep 29, 15:25 BST
Update - This incident has been caused by a power blackout at Winton telephone exchange which is causing a widespread outage.
Attempts to restore power are in progress; the estimated restore time is 3pm this afternoon.
Sep 29, 13:50 BST
Identified - A ticket has been raised with the provider of the fibre route and the fault is under investigation. It is unlikely to be related to the Bournemouth fault.
Sep 29, 12:12 BST
Investigating - We are currently investigating a loss of connectivity via our fibre bearer between DC06 and THN. Traffic has rerouted to other routes, however there would have been a blip while the network converged. Apologies if you were impacted.
Sep 29, 11:50 BST
DC06 Blackout and generator test
Completed - The scheduled maintenance has been completed.
Sep 29, 12:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 10:00 BST
Scheduled - DC06 Datacenter will undergo a full load generator test on the below date.
This will involve simulation of a power failure to the site.
There will be no planned service impact, this is an advisory note, as there will be reduced resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
In the unlikely event of a utility failure during the testing period, the load will already be on generator power and would be returned to mains service at the earliest opportunity.
Sep 23, 08:32 BST

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Kimmeridge village - essential work
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 BST
Scheduled - Engineers will be carrying out essential maintenance on the sector facing Kimmeridge village.

During these works, short outages are possible of 1-5mins during the works window. We apologise if you are impacted by these works.

If, once the work has completed you have no internet access, please power off and then power on your router. Please do not press the reset button.
Sep 22, 10:53 BST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

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